How can we help?

Try resetting your password from the sign-in screen. If you signed up with Google or Apple, use the matching button instead of email and password. Still stuck? Email us from the address on your account and we'll help you back in.

Check-ins use your gym's QR code. You can check in more than once a day, and your streak counts each day once. Make sure you're scanning the code at your gym, not a saved photo of it, and that you have a stable connection. If a check-in still won't go through, email us with your gym's name and the time you tried.

Workouts save automatically as you log sets, so a lost connection shouldn't lose your session — reopen the app and it should still be there. If a workout or personal record is missing after that, email us and we'll look into it.

Manage or cancel your gym membership from Profile → Membership in the app. Payments are processed by Paystack; we don't store your card details. For a billing issue Paystack can't resolve, email us your account email and the approximate charge date.

You can delete your account and all associated data from Profile → Settings in the app, or from our account deletion page — no need to have the app installed.