Support
Answers to common questions, and how to reach us for anything else.
Contact us
Email support@joinprime.app and we'll get back to you — usually within a couple of business days. Include your account email and, if relevant, your gym's name so we can look into it faster.
Common questions
I can't sign in
Try resetting your password from the sign-in screen. If you signed up with Google or Apple, use the matching button instead of email and password. Still stuck? Email us from the address on your account and we'll help you back in.
My gym check-in isn't working
Check-ins use your gym's QR code and are limited to once per day. Make sure you're scanning the code at your gym, not a saved photo of it, and that you have a stable connection. If a check-in still won't go through, email us with your gym's name and the time you tried.
A workout or personal record is missing
Workouts save automatically as you log sets, so a lost connection shouldn't lose your session — reopen the app and it should still be there. If a workout or personal record is missing after that, email us and we'll look into it.
I have a question about membership billing
Manage or cancel your gym membership from Profile → Membership in the app. Payments are processed by Paystack; we don't store your card details. For a billing issue Paystack can't resolve, email us your account email and the approximate charge date.
I want to delete my account
You can delete your account and all associated data from Profile → Settings in the app, or from our account deletion page — no need to have the app installed.
More resources
See our Privacy Policy and Terms of Service, or visit our account deletion page.